FAQs

Materials, fit & care

  • We use high-quality materials like recycled 925 sterling silver and carefully selected stones like carnelians. Each piece is designed to be durable and long-lasting, while maintaining its unique style.

  • Recycled sterling silver offers both quality and sustainability. Unlike other materials like stainless steel, sterling silver is a precious metal that holds value, develops a beautiful patina over time, and can be easily polished or resized. Using recycled silver also reduces the need for mining, making it a more eco-conscious choice. It's better for the planet.

  • To keep your jewellery looking its best:

    • Avoid exposure to chemicals, or perfumes/colognes.
    • Store pieces in a dry, cool place, preferably in their original pouch.
    • Use a soft cloth to clean your jewellery and avoid abrasive cleaners.

    For more detailed care instructions, visit our Jewellery Care Guide.

  • We recommend measuring your finger with a ring sizing tool or using a printable sizing chart. You can also use a piece of string at home. Check out our Ring Size Guide for more tips.

    All orders come with a free ring sizer so you can get the perfect fit on your next order.

Shipping, returns/exchanges & payment

  • We offer standard and express shipping options for both domestic (within Australia) and international orders. Delivery times vary based on your location:

    • Domestic: 3–7 business days.
    • International: 7–14 business days.

    All orders are shipped with tracking. Visit our Shipping Policy page for more details.

  • Yes, we offer returns or exchanges within 30 days of purchase for unworn items in their original packaging. Visit our Returns Policy page for more information.

  • Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number so you can keep an eye on your package.

  • Yes! All orders come in premium packaging, perfect for gifting. 

  • We accept all major credit cards and other popular payment methods.

Our sources

  • Our pieces are designed in Australia and hand crafted by skilled artisans in Bali. 

  • Yes, our packaging is designed to minimise waste. We use recyclable materials and reusable jewellery boxes and pouches to reduce our environmental footprint.