FAQs
Materials, fit & care
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We use high-quality materials like recycled 925 sterling silver and carefully selected stones like carnelians. Each piece is designed to be durable and long-lasting, while maintaining its unique style.
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Recycled sterling silver offers both quality and sustainability. Unlike other materials like stainless steel, sterling silver is a precious metal that holds value, develops a beautiful patina over time, and can be easily polished or resized. Using recycled silver also reduces the need for mining, making it a more eco-conscious choice. It's better for the planet.
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To keep your jewellery looking its best:
- Avoid exposure to chemicals, or perfumes/colognes.
- Store pieces in a dry, cool place, preferably in their original pouch.
- Use a soft cloth to clean your jewellery and avoid abrasive cleaners.
For more detailed care instructions, visit our Jewellery Care Guide.
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We recommend measuring your finger with a ring sizing tool or using a printable sizing chart. You can also use a piece of string at home. Check out our Ring Size Guide for more tips.
All orders come with a free ring sizer so you can get the perfect fit on your next order.
Shipping, returns/exchanges & payment
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We offer standard and express shipping options for both domestic (within Australia) and international orders. Delivery times vary based on your location:
- Domestic: 3–7 business days.
- International: 7–14 business days.
All orders are shipped with tracking. Visit our Shipping Policy page for more details.
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Yes, we offer returns or exchanges within 30 days of purchase for unworn items in their original packaging. Visit our Returns Policy page for more information.
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Absolutely! Once your order ships, you’ll receive a confirmation email with a tracking number so you can keep an eye on your package.
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Yes! All orders come in premium packaging, perfect for gifting.
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We accept all major credit cards and other popular payment methods.
Our sources
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Our pieces are designed in Australia and hand crafted by skilled artisans in Bali.
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Yes, our packaging is designed to minimise waste. We use recyclable materials and reusable jewellery boxes and pouches to reduce our environmental footprint.
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