We want your jewellery to reach you as quickly and safely as possible. Here’s what you can expect:

• Processing Time: All orders are processed within 1-2 business days. You will receive a tracking number as soon as your order is shipped.
• Shipping Options: We offer standard and express shipping options for Australian orders, which will be displayed at checkout. US orders include shipping in the price displayed. Shipping times vary based on your location.
• Packaging: Your jewellery will be carefully packaged in reusable and sustainable packaging, ensuring it arrives safely and ready for you to enjoy. International orders include a complimentary anti-tarnish strip to protect your pieces on their long journey from Australia to you.

Shipping Costs and Times Within Australia

We offer a range of shipping options to suit your needs. Shipping costs and delivery times depend on your location and the shipping method you choose at checkout. Please note, we are not currently delivering outside of Australia and the US but if you would like to enquire about international delivery you can contact us here.

Shipping Method	Delivery Time	Cost
Standard Shipping	5-7 business days	$9.99*
Standard Shipping on orders over AUD $150	5-7 business days	Free
Express Shipping	2-3 business days	$14.45*

Delivery times are estimates and may vary based on location and other factors. Orders are processed within 1-2 business days.

For any special requests or expedited shipping needs, please contact us directly at support@lonetael.com .

Shipping Costs and Times - United States [COMING SOON]

We now ship to the United States. All prices shown at checkout for US orders are in USD and already include shipping and import duties. The price you see is the price you pay, with nothing additional charged on delivery.

Shipping Method	Delivery Time	Cost
Express International	3-6 business days	Included in product price

 

Delivery times are estimates and may vary based on location and other factors. Orders are processed within 1-2 business days.

For any special requests or expedited shipping needs, please contact us directly at support@lonetael.com.

Returns - Australia

We want you to be completely happy with your purchase. If for any reason you’re not satisfied, we’ve made our returns process easy:

• Return Window: You can return your jewellery within 30 days of receiving your order (except for final sale items).
• Condition: Items must be unused, in their original condition, and in the original packaging.
• Return Shipping: The buyer is responsible for covering the cost of return shipping.
• Process: To initiate a return, use our returns portal or contact us at support@lonetael.com with your order number. 
• Store credit: Once we’ve received the returned items, store credit to the value of the returned item(s) will be issued. Please note, shipping fees are non-refundable.

Returns - United States [COMING SOON]

• Return Window: You have 30 days from receiving your order to start a return request (except for final sale items).
• Condition: Items must be unused, in their original condition, and in the original packaging.
• Return Shipping: The buyer is responsible for arranging and covering the cost of return shipping back to Australia, using a trackable shipping method of their choice. Please ship within 7 days of starting your return and reply with your tracking number, otherwise the request will be voided.
• Process: To initiate a return, use our returns portal or contact us at support@lonetael.com with your order number.
• Store credit: Once we've received the returned item(s) in original condition, store credit will be issued to the value of the returned item(s), less a 10% restocking fee.

Exchanges - Australia

We offer size exchanges on all rings (except final sale) within 30 days of receiving your order. Please contact us at support@lonetael.com with your order number and the size you need and we’ll guide you through the exchange process. Buyer is responsible for return shipping costs, including sending the unwanted item back and receiving the replacement item.

Exchanges - United States [COMING SOON]

We offer size exchanges on all rings (except final sale) within 30 days of receiving your order. Please contact us at support@lonetael.com with your order number and the size you need.

A 10% restocking fee plus the cost of shipping your replacement applies, itemised in a follow-up email with a secure payment link. Once paid, we'll hold your new size and provide return instructions for your original piece, please ship it back within 7 days and reply with your tracking number. Buyer is responsible for return shipping costs, including sending the unwanted item back and receiving the replacement item.

Exchanges are available for size only. For a different design, please return your item for store credit and place a new order.

*All prices are in AUD unless otherwise stated for Australian orders, and in USD for United States orders.